Services.

Mercedes-Benz Vans Service.

Service

Reliably on the move, always.

With us your vans are in the best hands. If you can rely on your van, you can rely on your business.

With Mercedes-Benz you have the ideal service partner. Not only can you rely on us around the clock, our highly qualified service staff will also always go the extra mile to ensure your van fleet is in top condition and ready to copewith the rigours of daily operation.

In a nutshell: concentrate on your business – let us take care of your vehicles. After all, no one knows your Mercedes Vans like we do. Opt for first-class quality, greater individuality and the best possible reliability – Mercedes-Benz Service for your vans.

We keep your business running. Mercedes-Benz Service at a glance.

  • Reliable quality straight from the manufacturer.
  • High-quality Mercedes-Benz GenuineParts that fit your vehicles precisely.
  • Wide-ranging expertise thanks to highly qualified workshop personnel.
  • Predictable costs thanks to customised Mercedes-Benz ServiceCare Products.
  • Free roadside assistance up to 30 years.
  • Long-term value retention of your vehicles.

  • Carefree driving and all-round protection.

    Playing it safe right from the start.

    If reliability, staff safety and retention are high on your list of priorities, then our customised Mercedes-Benz ServiceCare Products will ideally fulfil your business requirements. Regardless of what you are looking for, you will find something to match your individual needs: from Mercedes-Benz ServiceCare Maintenance, ExtendedWarranty to Complete – irrespective of your choice we will always do our best for you.

    Maintenance.¹
    Regular, professional maintenance of key vehicle components and functions with Mercedes-Benz quality protects you from unnecessary repair costs and ensures minimal, calculable downtime.

    ExtendedWarranty.²
    ExtendedWarranty from Mercedes-Benz protects you from unforeseeable repair costs at predictable, attractive conditions with no personal contribution.

    Complete.³
    The all-inclusive package covers all workshop work – from maintenance, wear and tear parts, through to invoice auditing. Ensuring your vehicles are always ready for use and costs remain firmly under control.

    Mercedes-Benz ServiceCare Products – your benefits:

    Reliable cost planning.
    Thanks to fixed payments throughout the entire service life; costs are always firmly under control.

    Optimally serviced vehicles.
    Maintenance with Mercedes-Benz quality, state-of-the-art workshops, the very latest diagnostics equipment and specially trained technicians.

    Extensive service network.
    Our extensive service network ensures short distances as well as quick service times, along with
    personal and individual support through authorised dealers in your local area.

    Long-term value retention.
    Vans maintained and looked after to the highest standards retain their value long term.

    Combination options.
    Mercedes-Benz ServiceCare Products can of course be combined with other Mercedes-Benz Services – for instance, with Leasing.

    ¹ Coverage includes: all maintenance items as per ASSYST (Active Service System) including spare parts, oil and grease. Excludes detachable parts and bodies.

    ² Coverage includes: engine, transmission, axles, entire electrical system, safety systems,
    springs, dampers, stabilisers and suspension mounting, air conditioning, auxiliary heating,
    catalytic converter and soot particulate filter (BlueTEC diesel technology), cooling systems,
    steering, fuel system, braking system (excluding wear parts).

    ³ Coverage includes: all maintenance items as per ASSYST (Active Service System) in accordance with maintenance sheet and manufacturer specifications on the Mercedes-Benz chassis.These include spare parts, oil and grease – apart from implements and attachments. Wear
    and tear parts are also replaced and where faults occur on the vehicle these are rectified or
    repaired. Towing costs as well as the mobile Mercedes-Benz Service24h are included.

  • Part of your success.

    Parts

    Mercedes-Benz GenuineParts: Quality down to the smallest detail.

    Each van consists of thousands upon thousands of parts and each one of those has an indispensable function. That's why we ensure that you always get high-quality, reliable spare parts from us.

    Mercedes-Benz GenuineParts.
    Mercedes-Benz GenuineParts are synonymous with excellent quality, safety proven many times over and a high level of reliability. Each part is specifically developed for your vans and thoroughly tested. That's why Mercedes-Benz GenuineParts are always tailor-made for the particular vehicle and guarantee all components work together perfectly in your vehicles.

    Mercedes-Benz Genuine Remanufactured Parts.
    Turning old into new: in exchange for a faulty used part, you receive a Mercedes-Benz Genuine Remanufactured Part and save around 30% in the process. The principle is as simple as it is economical: when you return the used part, you are reimbursed the refund value and without compromising on quality. For genuine remanufactured parts must fulfil the same high quality standards as our new parts. That's why the same manufacturer warranty also applies.

    Mercedes-Benz GenuineParts and Remanufactured Parts at a glance:

    Professional advice.
    With our experience and our know-how as a vehicle manufacturer and service specialist, we can provide you with help and assistance whenever you need it. To this end we train our employees regularly and ensure certified processes.

    Reliable quality straight from the manufacturer.
    During production only high-quality materials are used – guaranteeing you a long vehicle service life, optimum safety and economic operation.

    Exact fit for fast installation.
    Each genuine part is manufactured according to the Mercedes-Benz volume production quality standards.This guarantees an exact fit for simple, rapid installation.

    High parts availability ensures low downtimes.
    Our sophisticated logistics guarantees that all parts are available as fast as possible.

    Cost-effectiveness that pays dividends in the long term.
    Mercedes-Benz GenuineParts combine excellent quality and a long service life, all at a reasonable price, which means you can operate more economically in the long run.

  • Mobility knows no bounds.

    EN: Bei Fahrten in fast ganz Europa haben Sie Anspruch auf die Leistungen von Mercedes-Benz MobiloVan.[1][2]

    Free roadside assistance all over Europe with Mercedes-Benz quality.

    Mercedes-Benz Service24h.
    In your business you need to be able to depend entirely on your van. Should you breakdown at some stage though, the professional Mercedes-Benz Service will help you get to your destination. The freephone number 00800 3 777 7777 means you can contact us round the clock, 365 days a year, anywhere in Europe.

    In the event of a breakdown, qualified Mercedes-Benz technicians are on-call day and night, ready to get your vehicle running again – in most cases directly at the roadside. This and other services are included as standard with Mercedes-Benz Mobilo Van.¹ ²

    Mercedes-Benz MobiloVan.
    MobiloVan guarantees fast and competence assistance at the site of the accident with genuine Mercedes-Benz quality. Cover can be extended by up to 30 years by regularly servicing your vehicle at an authorised Mercedes-Benz partner.

    If you have allowed your MobiloVan cover to lapse, it can be easily reactivated at any point. Simply have your vehicle serviced at an authorised Mercedes-Benz partner and the cover will recommence automatically, even if your last service occurred years before.

    MobiloVan

    ¹ Mercedes-Benz MobiloVan is available in 44 European countries.

    ² V-Class and Viano are covered by the Mobilo passenger car mobility guarantee.

Daimler Financial Services.

Financial Services

As the world's largest provider of finance for commercial vehicles, Daimler Financial Services offers tailor-made financial services for commercial vehicles from Mercedes-Benz Vans. Our global presence allows us to offer international solutions and thus also the necessary flexibility which our major international customers need. By offering you a central point of contact, which doesn't just handle procurement but also the associated financial aspects, we create added value for our customers.

  • Fixed monthly rates and financial leeway.

    The up-front payment amount and the contract duration are determined on an individual basis. And if you wish to combine the favourable monthly instalments typical of financing with the flexibility of a leasing contract, you can take out our Options financing.¹

    ¹ Not available in all markets.

  • Flexible use and affordable monthly rates.

    Maximum flexibility with leasing offers whereby our customers only pay for the use of the vehicle and thus benefit from low monthly rates. You decide upon the size of the instalments based on the total intended mileage and contract duration. As part of the Service Leasing option, the monthly rate covers individually selectable services such as maintenance work, repairs resulting from wear and tear, and insurance, thus ensuring control over cash flow planning.¹

    ¹ Not available in all markets.

  • Comprehensive protection against additional financial burdens.

    We don't just offer you reliable protection with our particularly safe vehicles but also by providing attractive insurance products. Our van insurance solutions were developed in conjunction with the insurance industry and guarantee comprehensive protection, ensuring that any vehicle damage is always repaired by specialists in accordance with the manufacturer's specifications.¹

    ¹ Not available in all markets.

  • International Presence

    Daimler Financial Services is present in 40 countries and offers both nationally and internationally a comprehensive spectrum of automotive financial services, as well as innovative mobility solutions. For customers of our Financial Services, we are present in the individual markets with our brands Mercedes-Benz Financial Services, Mercedes-Benz Bank AG, Daimler Truck Financial, Fuso Financial and BharatBenz Financial. In terms of order volumes, our biggest individual markets are the US, Germany, the UK, Canada, Brazil and China. These are followed by Japan, France, Australia and Italy.

    > To Daimler Financial Services

Daimler Fleet Management.

Daimler Fleet Management

When it's all about your fleet, your individual requirements are our central focus. That's because no fleet resembles another and "any old" standard solution doesn't correspond to your expectations or, worse still, does not even meet your requirements. This is why we offer you a broad portfolio of services and solutions which are future-focussed and oriented around your fleet needs, but which can also develop together with your company.

  • All-embracing, international mobility solutions.

    We offer extensive fleet solutions for passenger cars and vans of all brands, with a comprehensive service offer and innovative mobility concepts. Accordingly, we advise our fleet customers extensively on all questions concerning business mobility, ranging from fleet planning to car-sharing concepts, and even right up as far as the integration of electric vehicles. We cross borders for internationally-active businesses with our international fleet solutions. What makes us different is the personal, trustworthy advice provided by a designated contact person. Not to mention the high quality standards of our service offering for which our name stands. Daimler Fleet Management is represented in numerous European countries¹.

    ¹ Not available in all markets.

    > To Daimler Fleet Management

Conversion World: the digital stage for optimized installation and conversion solutions

VanPartner

Even if the requirements seem rather unusual, it could well be that Mercedes-Benz already has the right solution for you. We help you by offering solid, optimally deployable conversion solutions either from us directly or from certified partners. Your equipment will be well prepared for construction work, for deliveries, or for professional trade use. Immserse yourself in the world of installation and conversion solutions from Mercedes-Benz Vans and find both standart solutions from the factory and custom products created to your specifications in the Mercedes-Benz Conversion World.

  • Find sector-specific solutions.

    At the Mercedes-Benz Conversion World, you will quickly and easily find tailor-made installation and conversion solutions for your daily business. At www.conversion-world.com you will find detailed vehicle descriptions and pictures with the corresponding contact person at the conversion manufacturer. A dealer search assists you in choosing the right contact person at Mercedes-Benz Vans. All additions and conversions are manufactured in accordance with the conversion guidelines or have a clearance certificate and meet the high standards of quality, sales, technology and after-sales service.

    Find out more

Mercedes-Benz Conversion World